When it comes to customer service, Google Drive claims a slight upper hand over Microsoft OneDrive with its tier-based support system and faster response time.

The community forum is particularly active, and frequented by members of the company’s customer service team.

While queues are slightly longer and you can expect to have to wait a little here, a paid subscription does guarantee that your query will be addressed sooner. Microsoft OneDrive support can be contacted through the company website: either via the community forums, the chatbot, or the general support hotline. With a paid subscription to Google Workspace, this waiting period is reduced even further. The typical response time for company support is less than one business day. There’s even a community forum where you can ask questions of other members and Google staff, should the need arise. You will also have access to a knowledge center with guides and how-tos to help get you started.

Google Drive comes packed with a state-of-the-art, multilingual support system that can be contacted via phone, chat, or email. Google Drive claims the upper hand on support (Image credit: Google) Google Workspace, on the other hand, is the best for real-time office collaboration with up to a hundred users. Microsoft Office takes the cake on raw processing power. Even in terms of security, their offerings are mostly similar, with two-factor authentication and restricted file-sharing options across the two platforms.įor users, the only deciding factor here seems to be which of the two companies’ productivity platforms they are most familiar with. Users can have their documents across Office synced in real-time with various devices, and collaborate on projects with several other users at once.Īt the end of the day, Google Drive and Microsoft OneDrive offer similar features across their cloud storage platforms. This is unlike Google Workspace, whose applications can only be accessed through a web browser window on desktop computers.Ĭontrary to popular misconception, Microsoft OneDrive offers real-time collaboration features that work just as well as Google Drive’s. Users who are more familiar with an offline work atmosphere will feel right at home with Office, what with the company’s productivity platform offering downloadable apps across Windows and macOS.

OneDrive offers very much the same file syncing and collaboration features as Google Drive, but it has been designed to work in conjunction with the former’s own productivity suite, Microsoft Office. OneDrive works in conjunction with Office for collaborative file sharing (Image credit: Microsoft)

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